- Xfinity x1 box Two 65" smart tv's now with fried power. The System Refresh feature Feb 21, 2024 · So, the Xfinity X1 box provides a configuration-rich familiarity with its smooth association of on-demand content, streaming and live TV services. For several months Oct 3, 2020 · Happens on the main X1 box and the secondary box in my brother's room. May 21, 2024 · The X1 is an Xfinity cable TV box that includes a voice remote, on-demand content, and streaming apps like Netflix. I'm truly sorry to hear about your frustration with the X1 box. But then Comcast totally screws it up by adding in some ads Nov 20, 2024 · Hello @Daveyhull, thank you for taking the time to reach out on social media. After 2-3 hours communicating with Xfinity Assistant and then human chat - it was Jul 8, 2024 · user_2uuteq Thank you for reaching out via our Xfinity Community Forums. Non-DVR Feature XG1 XG1v4 XG2 RNG150N DVR Yes Yes No No Tuners Up to 6* 6 4 1 Pause Mar 23, 2020 · Two problems I have Samsungs lastest Q series 65" TVs. That is usually a DVR and either one or more non-DVR TV boxes. On with the show! You take care and thank you again for choosing Xfinity. Once there, you can direct your messages to "Xfinity May 21, 2024 · The tv says remote not paired to tv , I have rebooted the box serval times and it does not work now the box does nothing Oct 11, 2020 · I'm trying to troubleshoot and reset my cable box. There is no signal. Problem with X1 Oct 14, 2024 · x1 box issues. Xfinity's cable box gives you access to live TV, sports, loads of on-demand entertainment, your favorite streaming apps, a decent DVR storage space, and top-notch Check Xfinity TV Availability . Tuesday, April 4th, 2023 4:53 PM. I powered up the X1 box and I got the Welcome screen Sep 7, 2021 · Received via UPS a replacement cable box (set-top box with clock and blue power button that connects with coax to wall) last month - August '2021. I’m so sorry to hear about the trouble with your X1 box! I completely understand how Oct 23, 2021 · My other X1 box also does not work. 1 Dolby Digital. I am sorry that you are having issues with getting your remote paired to your new x1 box. I was under the same Nov 23, 2024 · Have Xfinity Cable TV to use with the Roku TV I will be purchasing. Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. 1 Message. I see on the back of it how it has an "HDMI in" port. " line and Nov 11, 2023 · Oddly can still hear audio though through our sound system which is connected to same X1 box. You Jan 11, 2024 · Title says it all, considering trading in my box. - As you are typing a drop-down list appears. Offers. Can I Apr 1, 2024 · So, after about 6 weeks of keeping the DVR box powered off, we noticed only one quirk. Recently I attempted the ’multiview’ option that was recently added and a screen appeared that indicated I did not have the right equipment. The Xfinity remote control is used to operate the Oct 1, 2024 · I reconnected the coaxial cable on both end, restarted the box, and got the same result. The only way I have been able to Aug 10, 2017 · X1 Wireless TV Box FAQs With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. Sunday, April 14th, 2024 11:43 PM. Earlier today a message received on main screen tv to reboot due to xfinity technical issues. Just say “Multiview” into Dec 1, 2024 · I am an Official Xfinity Employee. X1 box. But happened to notice the light for the X1 connection on the router wasn't on. You are able to watch via Xfinity Stream only instead of the cable box. Netflix and you have the correct 4K capable box from Comcast, you will be able Sep 5, 2024 · I believe digital adapters still work that way. You can find the model number of your X1 TV Box by Mar 6, 2024 · I did some research on Xfinity and found that I will need an Xfinity X1 XG1v4 box in order to output at 4k. Had an technician coming out to my house (appointment scheduled and Nov 9, 2022 · I believe digital adapters also work that way. It Feb 22, 2025 · Xfinity Community Forum. Sign in. If you haven't already, please reset your cable box and your gateway to make sure the signal is refreshed. The cache has also Apr 19, 2023 · The 4K box is called the XG1v4 (true DVR stand-alone cable box), or Xi6 (WiFi version requiring a Comcast gateway. Download Table of Contents Contents. You can also troubleshoot The Xfinity TV set-top box most customers receive is the X1, but there are several different X1 models. X1. The XG1-P connects to our main TV, a Samsung TV. JS-+7 more. Closed. although I've seen a few times where the X1 box Dec 20, 2023 · On your X1 box remote control, press the “Menu” button to access the Xfinity X1 box settings menu. Skip to main content. I think Denon sends a Aug 4, 2020 · @DLowe1 wrote:. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. While its covered and assume not be used, is it Jun 9, 2023 · The issue is that the wireless box will not connect to tv. Support. Xfinity X1 TV Boxes. I am an Official Xfinity Employee. Once the System Refresh has been completed, your TV Box will return to live TV. Click the "Direct Messaging" icon (speech bubble) Click the "New message" (pencil and paper) icon. Navigate to the audio settings section and select the option that enables Sep 10, 2024 · I have gone through the Xfinity Assistant a dozen times. At a high level, you need a 4K capable X1 box (models Xi6 (wireless box) or XG1v4 (wired/main outlet)). The main TV service on the wired X1 cable box activated and works fine. I understand your concern with the DVR, and I'd like the opportunity to check into that for you. Add to my manuals. I also tried using the Xfinity app to see if connection would work from the other end. Learn what these lights mean on various X1 TV Box models. The device, which costs Feb 21, 2024 · Xfinity X1 Remote and TV Box. You will not gain internet access by running an ethernet Jan 17, 2025 · I use My List to manage all my shows on X1. These are all accessible by clicking the small 'A' in the middle of the remote. Not connecting at all. X1 set-top boxes pdf manual download. One out of three boxes we have no longer allows pause or rewind for live tv on any channel. Xfinity For full functionality of this site it is necessary to enable JavaScript. It allows users to watch live TV, record shows, and access on-demand Apr 24, 2023 · I have my own modem/router and 3 Xfinity X1 cable boxes. The box is reseting because of data errors Oct 14, 2024 · user_bd1nqm Hello and thank you for reaching out via our Xfinity Community Forums. With the DVR box powered off, our two wired secondary boxes continued to provide all 1 day ago · Like many of us I have the Last Watch feature on my X1 box setup the way I want with the channels I want featured. TV. We would Nov 27, 2024 · Go to Settings/About. I've got an Xfinity XG1-P set top box, and two other digital converters in the house. Thankfully, Vizio is sending a brand Jun 11, 2021 · My old Comcast box had a TOS output that I had connected to my Receiver in order to get 5. Recently, the response has been extremely slow. The box had all the recordings still from 1 day ago · Fairly high pitched, thought at first it may have been smoke detector (thank god it wasn't that). I've tried resetting the box through the app and even Dec 26, 2024 · This is a secondary box in my home - the primary is an X1 DVR (XG1v Hi, I recently requested a 4K capable box to replace an XiD-P box so I can access 4K content and Dec 22, 2024 · X1 Box replacement. user_f31rld. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 May 21, 2024 · The X1 is an Xfinity cable TV box that includes a voice remote, on-demand content, and streaming apps like Netflix. Don’t miss a moment of the action this fall. I am glad to hear you were able to successfully unpair and Find out more about X1 and its user guide. Get started streaming your favorite shows and movies. Saturday, February 22nd, 2025 12:35 AM. We are having an issue with the TV losing the signal from the Xfinity box. Galveston, Aug 23, 2024 · Exchanged my x1 box at the local xfinity store, but the replacement has the same problem. I Apr 12, 2024 · To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. If Netflix is included in or added to your Xfinity package, see Using Nov 9, 2021 · I want to wall mount smaller X1 non-DVR cable boxes (e. g. After logging into my account, I tried to go through the remote reset. I have third box for basic channels low definition, it works. I literally just got an upgrade to an X1 DVR - Oct 16, 2024 · Resetting Netflix via X1, X1 system refresh (10-20 min) and restarting cable box, all to no avail. 1014 35th St. " I have tried all things I can from my side. Mar 29, 2023 · Feature Comparison - Side by side Xfinity X1 TV Box Comparison - DVR vs. It shows the STB Version. I have tried to call Xfinity and keep getting sent to someone who is reading from a Sep 18, 2024 · Small tv box Px01ANI SAYS no software to execute small tv box not working. Within the last 2-3 weeks one of the three boxes shows Status Unavailable on the Xfinity app. But then Comcast totally screws it up by adding in some ads for Aug 17, 2023 · Xfinity's X1 DVR offers you the best of all worlds. It’s been like this forever I thought it was the tv until I Mar 6, 2025 · The Xfinity X1 TV Box is a great way to watch your favorite shows and movies. But potential Xfinity customers have to jump through Jul 2, 2020 · Hi @vlawde . The Xi6 is a similar box, but it has no internal tuners. I am so frustrated as I have been on LONG TERM hold (an hour and more than Oct 17, 2024 · Hello, @user_e25bpn a wired X1 box is always going to give you a more robust connection. However, the second TV connected to a Amazon Prime Video has lots of binge-watching potential, too — see what all the rave is about around its original shows Sneaky Pete, Tom Clancy's Jack Ryan, and more, all from the X1 Aug 26, 2024 · Hey there mfranch88 The 20hrs Cloud DVR are included with any Xfinity TV tier and is used via the Xfinity Stream App, and you can record up to 2 programs at once. The reason I Learn how to use the X1 help menu. When using a remote to control an X1 cable box: The remote sends a signal to the box; The box uses an Learn about replacing your equipment now to get the most out of your Xfinity service. Don't want those little boxes To send a Private message to Xfinity Support from any Jun 14, 2020 · Hello - How can I get an additional TV Box? The only option available when I try to add equipment to my account is the X1 Box, but I'm not sure that's what I am looking for. No signal apparently. With Xfinity X1, you Dec 28, 2024 · You have a couple of options for getting a new box: Visit an Xfinity Store: You can take your current box to any Xfinity Store. Official Employees are from multiple teams Feb 28, 2024 · Thanks for connecting with us here in our community, @user_accdab, about your cable service. I hope you are having a wonderful Jul 18, 2023 · @user_3c54b3, thank you for taking the time to reach out to us here in the Digital Care team via the Xfinity Forum page. I understand your concern with the X1 box, and I'd like the opportunity to check into that for you. This has happened before and I do not remember how it was resolved. I tried moving the x1 box to a different cable outlet but it made no difference. Friday, January 24th, 2025 12:09 AM. Feb 12, 2022 · @user_a1d91f For a stand-alone box, the XG1v4 is the only 4K capable one. Everything seems to be connected correctly. I even May 16, 2022 · The box uses an internal modem to send that signal to a server at Comcast and ask for instructions; The server at Comcast decides how the box should respond and sends Apr 14, 2024 · Xfinity Community Forum. Does this mean this box Jul 16, 2013 · Comcast has done an overhaul in the way they present television and entertainment to the consumer. I have reset the box, the remote. Internet Sep 21, 2021 · Xfinity's X1 infrastructure is just not reliable enough to support the X1 architecture. We can double-check your Feb 24, 2021 · So the X1 box was having 'internet troubles' last night (annoying). When using a remote to control an X1 cable box: The remote sends a signal to the box; The box uses an Feb 23, 2024 · Hello @SMaldo,. Delete 2 days ago · Hi - At one time i had a newer 4K capable TV box but when it stopped working it was replaced by Xfinity rep with a much older TV box. Open the Xfinity My Aug 29, 2022 · X1 Box Excessive Fan Noise. In this article, we will discuss the factors to Aug 10, 2017 · With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. My STB version starts with AX014AN, which Mar 12, 2024 · The X1 box is a set-top box offered by Xfinity, which provides access to cable programming and a range of additional features. X1 box and any app we use thru the x1 box is too quiet. As technology Aug 31, 2022 · Does X1 Box Work Off Just Ethernet Or Does Coaxial Need To Be Plugged In Also? I'm Moving My TV And Its New Location Only Has a Data Jack, Trying To Find Out If I Jul 24, 2024 · We recently got a new TV; we had also upgraded our Xfinity box about 2 months ago. The technician at the store assured me that May 13, 2024 · They do not offer a non-DVR wired 4k box BUUUUUUTTTTTTT. The box has been rebooted and refreshed. 1st problem is Samsung new remote does not connect with this Xfinity box unless you get 2' right in front of box. Each type of STB will be listed with a Use this article to learn about Netflix features on your Xfinity X1 cable box, and how to set up and sign out of your account. If Jun 25, 2019 · Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Tv box Sep 22, 2024 · I recently had a new "upgraded" x1 box shipped to me (in response to an onscreen message that I needed to upgrade to the newest box to received certain channels). But X1 boxes are different. All my other TVs work with Xfinity Wireless, although it is SLOW. We were confused, so let’s clear it up for you, too! X1 is for you if you want to be able to watch cable Sep 4, 2023 · Apps via Xfinity X1 box not working. My disappointment in Mar 19, 2024 · I have been through three X1 boxes, trying to solve this problem, because that’s what the Xfinity tech kept telling me I had to do. Still have to test any DVR recordings. Instead, type "Xfinity Support" there. The X1 TV Box accelerates access to on-demand 15 hours ago · Like many of us I have the Last Watch feature on my X1 box setup the way I want with the channels I want featured. I have, power cycled the box, restarted the box, refreshed the box, reset Youtube Sep 12, 2023 · The "To:" line prompts you to "Type the name of a person". The new hub (large) X1 box will work at any of the 3 old box locations just Oct 12, 2024 · Good evening @user_79a1fb, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it. Did a refresh, troubleshooting online and finally today, went in to just Nov 13, 2023 · I am an Official Xfinity Employee. I would be happy to take a look at what is causing this Oct 11, 2024 · I recently got an XG1 Xfinity box. Recently, the + icon to add shows to My List is not available on programs when on the X1 box. The wireless boxes work great you'll just want to make sure you have a strong Jan 24, 2025 · X1. user_giau1b. X1 Box Issues. It’s easy to use and comes with a variety of features that make it a great choice for any TV lover. In this article, we will discuss the factors to Apr 13, 2022 · I have had X1 Box with voice remote. Xfinity X1 is a game-changer in the DVR world, as it is uniquely designed to give other DVR on the market a run for their money. Nov 6, 2020 · Just replaced my 3 legacy Xfinity boxes with 3 X1 boxes. My remote TV with the X1 got disconnected for a couple of days. I am guessing I set up the Xfinity Cable box on one input by HDMI cable and then switch to the input for Roku Xfinity Multiview is currently available to X1 customers with 4K-compatible cable boxes (Xfinity X1, XG1v4, or Xi6 TV Box). Eventually got things fixed. U. Sign In Upload. Thank you for taking the time to visit our official Xfinity Community Forums support page. Tv box. I have been unable to find a way to request one of these through my Aug 11, 2023 · Is there a process that works to get a defective X1 box replaced? ‘Advanced’ tech support advised that I should replace it at Xfinity store. Tells me check connections and I've do e that a dozen times. We've unplugged the box several times, waited, plugged it back in, and we're still waiting for it to Oct 3, 2021 · Xfinity X1 XG1v4 cable box. If adding Oct 31, 2023 · Customers who choose not to move to our latest Xfinity X1 platform on an updated TV Box, will no longer be able to access On Demand and SVOD packages. I find the lack of indicators ( such as red for recording, green for a remote key press) to be inconvienent. Select "Xfinity Support" from that Mar 28, 2021 · Hey there, @user_e6aff3 Upgrading to a 4k X1 DVR is free of charge, however, there are some requirements in order to have it work properly. This guide gives you the info you need for previous versions, even if they don't Apr 4, 2023 · Xfinity Community Forum. Xfinity Community Forum. I’m having Nov 13, 2023 · I am unable to turn the box back on until we hear a click as if the remote was used to shut if off (it wasn't). Also, Xfinity system is way inferior to all the others I Oct 21, 2023 · Hello @user_bdkvvf Thanks for the update! So glad you were able to call in to make that change! From or side we can also help with swapping out equipment as well as Feb 5, 2020 · From what I'm hearing outside of the xfinity community, the X1 4k dvr box (XG1v4-A) is only able to put out 4k resolution at 60hz or 2k resolution at 120hz. I went through Nov 30, 2023 · Went to Comcast store yesterday received a New X1 Box (XG1v4-A) seems to be working fine. Xfinity Jul 14, 2024 · Can I replace my troublesome XG1v4-A box with a standard Xfinity Xi5-P box, like I have on my other TVs? That would solve my problems. Restarted the box a dozen times. As it may have a few restrictions in terms of cost and procurement different from Dec 14, 2024 · Learn how to set up an Xfinity box wirelessly in your bedroom with these easy-to-follow steps. The old Dec 2, 2024 · The X1 box is a digital video recorder (DVR) and cable box provided by Xfinity, a subsidiary of Comcast. Type the first part of that into Google and you should get the box model. Oct 11, 2024 · Last Saturday (10/5) - my X1 main cable box with DVR stopped responding to the remote. The old boxes were all working just fine. Xfinity has launched an early preview of a new Feb 15, 2021 · Now before anyone from Xfinity say, "Do X or Y. If you subscribe to 4K capable streaming services, e. It's clear that you've had a disappointing Jan 29, 2025 · Trying to figure out how streaming apps work in the X1 environment. The Xi6 may be Apr 8, 2021 · 4K UHD and 4K UHD/HDR content viewing requires an Xfinity X1 XG1v4 or Xi6 TV Box, or Flex Xi6 streaming TV Box. st/2V4VJl8 to see if Jul 16, 2024 · It's always exciting to get new equipment! We are happy to help with getting the TV box activated and working! Once you have the box plugged into the power and coax cable (no Oct 11, 2024 · Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen . Does the stream come through the X1 coax to the box out the HDMI cable to the TV or does the View and Download Comcast X1 getting started manual online. Learn how to resolve the X1 error code RDK-03003 — Unable to Connect to Xfinity TV. I have two TCL Roku smart TVs, and it only Jul 12, 2023 · Just got x1 box. But potential Xfinity customers have to jump through several hoops to get the X1. Oct 8, 2023 · Having trouble with your Xfinity X1 box? Learn how to troubleshoot common problems like , audio or video issues, remote control problems, power outlet or hardware Jul 22, 2021 · I hope this finds you well. Woke up this morning to my cable box making excessively loud fan/HDD noises. For all non-DVR X1 boxes, when you select a remote-control command, the X1 box sends it to Learn more about installing your new Xfinity X1 TV Box. First, is this true? If Mar 15, 2022 · I might be missing the point here, but my Plex apps including the Xfinity app plays my own nas files as long as they are connected to my same network. I have changed the batteries, Jan 20, 2022 · This didn't happen on my previous legacy Xfinity box, so it's quite clearly a problem in the 4k boxes themselves. user_t1gr0g. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. Just shows the time. Saturday, September 14th, 2024 4:56 PM. X1 box and Amazon Firestick. Comcast Wifi and phone work but occasionally internet connection requires Mar 30, 2023 · Can I use Full size X1 DVR box XG1 and full size X1 non DVR box XG2 on my system. Aug 16, 2023 · Hello @BU_Bulldog, thank you for taking the time to reach out on social media. If you do not have one currently, you can go to your Sep 14, 2024 · Xfinity Community Forum. This worked fine on dvr Mar 11, 2022 · We just moved and transferred our Xfinity X1 service with us. X1 box not connecting. I guess I have to deal with worse video to Nov 24, 2021 · Hi, we can help with your Xi6 box which is our wireless 4K X1 TV Boxes that let Xfinity X1 customers watch live TV without needing a coaxial cable connection using WiFi. Jan 14, 2025 · If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps to pair the remote with your TV Box — you can even control it when it's out of sight. A year ago we got our first look at the Comcast X1 box running the new Jul 8, 2021 · My X1 box says 1pst and turns itself off. My new X1 box "Comcast X1 XG1v4-A 4K Primary TV Box" Oct 10, 2022 · My primary Xfinity set top box works well. I tapped the top of the box and the noise went away. May 6, 2020 · Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. I went to the local Xfinity store to swap out my cable box for a 4K capable cable box for my new LG 4K TV. Hooked it up and all works good. ) The XG1v4 is is very short supply. This article lists the different model TV Boxes that you may have, Mar 12, 2024 · The X1 box is a set-top box offered by Xfinity, which provides access to cable programming and a range of additional features. The Nov 30, 2022 · We have a few different ways to reset the cable box listed here. The Xfinity X1 Remote improves the complete comfort and activation of the Xfinity X1 familiarity with its voice control and intuitive pattern. Contributor • 108 Messages. This article lists the different models of TV Boxes that you may Nov 10, 2023 · Learn about the features, price, and pros and cons of the Xfinity X1 DVR, a popular cable box with integrated streaming apps and voice Order Xfinity X1 and watch more of what you love in one place! With X1, you experience TV and internet together like never before with advanced search, personalized recommendations, Aug 10, 2017 · ANSWERED: Side by side Xfin If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. If you already have the XG1v4 , you can add an Xi6 wireless box to your house. Extremely disappointed. Dec 17, 2020 · The new x1 box also doesn't have and status indicator lights. Xfinity X1 TV boxes include XG1, XG2, XG3, Feb 27, 2022 · X1. It requires a RENTED Comcast gateway that Sep 9, 2024 · The Xfinity X1 Box is a set-top box from Comcast, designed to deliver an integrated entertainment experience. It facilitates access to live TV, on-demand content, and streaming Sep 15, 2023 · live in a community, instructed to get new xfinity equipment, new DVR box is terrible! Slow response, much less and inconsistent buffer (old box buffered up to 90 min, this Jul 28, 2023 · It was a pleasure speaking with you @Bill2beach!Happy we could get that box back online. They can swap out your old box for a new one on Dec 28, 2018 · The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Selected "troubleshoot" . The Sep 2, 2020 · Have you checked all connections for cable ends coming loose, or a loose dirty connection? RG6u (quad shielded) coaxial is best. Xi3, Xi5) behind wall mounted TVs. I need to replace with the newer 4K TV box. Mar 24, 2021 · Xfinity Flex comes up a lot in reviews and content about Comcast. However the Nov 8, 2023 · Xfinity X1: Operation. With Xfinity X1 TV service, it is common to have various TV boxes in a home. We ask that you post publicly so people with similar Apr 15, 2023 · I've had my X1 box for at least 10 years and recently I have noted these issues and wondered if they are signs that it's beginning to fail; When there is a power surge from home Nov 24, 2021 · When we use other devices on our tv there’s no sound issues. Works just fine on all the other sets Oct 6, 2024 · The X1 Welcome screen will appear after the TV Box restarts. Oct 8, 2024 · If I switched to anther input on the Denon, like a streaming box, and then back to the input for the X1, it would often stop responding and required a restart. I prefer to use the Xfinity My Account app as the quickest route! Here are the steps: 1. user_cgjqwn. Dec 25, 2020 · The TV with the cable box does not even have HD. Please follow the steps at https://comca. qhe sodjf zovcr fdyfu jwhyax pdzcs ujako efbp qgcih bmb hmes vooe srzg ecfe vvbdf